How to update Collaborator Access on Shopify?

On some occasions, we may need you to update the collaborator access you gave on Shopify for us to be able to make changes to your store.

While updating the permissions, you need to enable the following options if they're missing:

1. Orders: "View"
2. Analytics: "Reports"
3. Online Store: "Themes" and "Edit Code"
4. Store Settings: "Manage settings," "Domains," "Checkout," "View Customer Events," and "Manage and add custom pixels"
5. App Permissions: "Manage and install apps and channels"
   

Here's how you can update your access:

Step 1: Head to your Shopify Admin page

Log in to your Shopify Admin. On your Admin page click on "Settings" in the bottom left

Step 2: Go to "Users and permissions"

Once you’re in the “Settings” page, you can click on “Users and permissions.”

Step 3: Navigate to Collaborators

Scroll down to the "Collaborators" section, and click "Analyzify | Solverhood."

Step 4: Update the permissions

Here, you can update the categories you wish to give permission to.

Grant Access to Customer Events

Please note that we need also permission to "Customer Events" section in order to send checkout and purchase data. You can follow the steps above and update your collaborator access. 

To grant access to customer events section, make sure to check "View customer events" and "Manage and add custom pixels" option under Store settings.

How to Grant Access to Customer Events in Shopify Plus

1. Go to Settings > Users > Roles in your Shopify admin.

2. Click the “Add Role” button.

3. Name the role something like “Analyzify Customer Events.”

4. Scroll down a bit and expand the Store Settings permissions.

5. Enable the following:

   1. Manage and Add Custom Pixels

   2. View Customer Events

6. Click Save Role.

7. Go back to the Users menu.

8. Select the Analyzify | Solverhood collaborator account.

9. Click Assign Role, choose the newly created role, and hit Continue.

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